Job Opportunities
The Milwaukee Art Museum is committed to equal employment opportunity and to recruiting staff that represents the diverse communities we serve. We welcome you to apply for the employment positions listed below.
Director of Visitor Experience
Job: Full Time
The Milwaukee Art Museum seeks a dynamic, organized and passionate leader to direct the Department of Visitor Experience. Reporting to the Director of the Museum and a member of the Senior Management Team, the Director of Visitor Experience is responsible for oversight and delivery of all visitor impact areas including Visitor Services and Admissions, and additional oversight of Museum Store, Café, Events and Security departments. The qualified candidate will have a proven track record in visitor service, experience design, and retail operations management and oversight. Museum experience is a plus but not essential if significant experience in customer service and relevant enterprises is demonstrated.
Qualifications:
Qualifications include a passion for visitor service, the ability to lead and work within a team environment, excel in cross-department collaboration, and inspire others to present the best in visitor/staff relations. The Director of Visitor Experience must be a motivator, clear communicator in written and oral form, of good humor, able to juggle tasks and handle front line pressures. Four year college degree and five years experience in a relevant field are minimum requirements.
Graphic Designer
Job: Full Time
General Purpose: Conceive, design and produce leading edge printed and internet-based materials in consultation with the Senior Designer for all areas of visual communication representing the museum, including exhibition and program graphics, gallery guides, short-term exhibition branding programs, advertisements, web banners, museum brochures, the Member Magazine, and other collateral. Actively maintain the museum brand across all materials. Mentor junior designers and interns. Establish and maintain good working relationships with external vendors such as printers to ensure projects are not only cost effective but also of the highest quality. Anticipate communication needs of the Museum.
Education/Experience Requirements: College Degree in Art/Design and Post Graduate. Advanced skills in design software, InDesign, Photoshop, Illustrator, web applications. 3 to 5 years experience in a professional design environment. Prior museum experience is a plus.
Duties & Responsibilities: Work with internal clients to concept, design and produce a wide variety of internal and external museum materials from entire marketing campaigns (ads, rack cards, banners, media kits) to exhibition signage and graphics. Conceive, design, produce, and independently managing projects, as well as deadlines, from inception through printing. Works with the design and marketing staff, curators, and project managers throughout the museum to ensure that projects are completed on time and within set budgets.Requires knowledge of printing process and web design. Remain current on design software and current industry trends and developments.
Please supply salary history with your application.
Lead Security Officer
Job: Full Time
Provide professional, polite and courteous services to guests, clients, and staff while helping to ensure their safety and enjoyment while visiting the museum. Observe and assist visitors; correct or report problems as appropriate. Inform visitors of rules, regulations, and proper conduct while in the museum.
Under direction from the Director of Security, administer, direct, and plan safety and security services for an assigned shift as well as conduct active patrols and other operational functions during assigned shift.Provide supervision of security staff by implementing security policies and procedures related to the protection of art, the security of museum facilities, and the safety and protection of staff and visitors.
Security Officer
Job: Full Time
Provide security for galleries, public spaces, meeting rooms, offices, storage areas, traffic corridors, and physical plants. Regulate and control traffic through the galleries; ensure the smooth operation of special events, previews and receptions. One year minimum, 3 years preferred experience in a position requiring protective, safety and/or security work. Strong customer service skills a must. Ability to exercise excellent judgment by carrying out established policies and procedures for security and safety of people, artwork and Museum facilities in a complete, consistent and timely manner. Schedule includes varying shifts, overtime, weekends and holidays as required.
Support Technician
Job: Full Time
Provide technical assistance and training to computer, audio visual, and phone system users.
Education/Experience Requirements: (Any one of the following)
- Bachelor Degree in computer science or similar field
- Associate Degree in computer support or similar
- A+ Certification plus 2 years tech support experience
- 3 years tech support experience
Specialized Knowledge and Skills:
General knowledge of computer hardware and software.Ability to diagnose computer and phone problems and resolve. Effective verbal and written communication skills. Good organizational skills and attention to detail. Familiarity with video playback and recording devices, video projectors and audio equipment a plus. Knowledge of databases, SQL programming, report services, and/or Crystal reports helpful.
Duties and Responsibilities:
Answer questions or resolve computer, phone, AV or database problems for users. Set up new users with network, phone, voicemail, and database access; remove terminated employees. Provide computer and phone training to new users; develop training materials and procedures as appropriate. Set up computer equipment for employee use, performing or ensuring proper installation of hardware components, operating systems and appropriate software. Set up and strike Audio Visual equipment for special events or employee use insuring proper handling of equipment. Assist with developing queries and reports to extract information from existing databases when needed; test new programs to ensure accuracy. Assist with modifying existing databases as appropriate. Read technical manuals, confer with users, and conduct computer or phone diagnostics to investigate and resolve problems. May act as liaison with outside vendors to resolve problems as requested by supervisor or as otherwise necessary.Assist in the management and maintenance of the local area network. Document technical settings and procedures to ensure continuity of information.A non-traditional work week including a weekend schedule is required. Other duties as assigned.
Work Environment and Physical Requirements:
General office environment with some lifting up to 30 pounds. May need to stoop, kneel, crouch or crawl occasionally. Position may be stressful at times.
Note: Non traditional workweek to be negotiated. Deadline for applications: February 20
Catering Servers & Bartenders
Job: Part Time
Now hiring part time Café & banquet servers and bartenders to provide exceptional service to Museum guests. Bar license preferred. Day, evening & weekend shifts. Previous experience preferred.
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